All orders will be shipped within 1–2 business days of being placed. Orders are dispatched Monday through Friday.

Please email our customer service team at contact@toykingdom.es; they will be happy to assist you with any questions or concerns and provide an update on the status of your order.

Unused and unopened items from your order may be returned for a refund within 30 days of receipt. Once we receive the returned items, the amount will be credited back to your original payment method, excluding shipping costs (which are non-refundable). Items that have been used, opened, and/or marked as "final sale" cannot be returned. This policy does not apply to personalized orders; once a personalized order has been confirmed, it cannot be returned.