Shipping and Return Policy – Toy Kingdom

Last Updated: November 13, 2026

At Toy Kingdom, we want every shopping experience to be simple, convenient, and enjoyable. Whether you are purchasing toy guns, building blocks, or adorable plush toys, we are committed to processing your orders carefully and delivering them as efficiently as possible.

Please read our Shipping and Return Policy below for information about order processing, delivery, returns, exchanges, and refunds.

1. Shipping Policy

1.1 Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our order processing team works hard to prepare and dispatch purchases as quickly as possible.

Please note:

• Orders are not normally processed on weekends or public holidays.

• Processing times may be extended during busy shopping periods or promotional events.

• You will receive an email confirmation once your order has been placed.

• A shipping confirmation and tracking information will be provided when available.

1.2 Shipping Destinations

Toy Kingdom is based in Spain and aims to serve customers through available delivery destinations.

Available shipping destinations will be displayed during checkout. Delivery availability may vary depending on the destination, shipping provider, and product restrictions.

If you are unsure whether we deliver to your location, please contact us before placing your order.

1.3 Shipping Time

Estimated delivery times depend on the destination and shipping method selected.

Typical estimated delivery times are:

Shipping DestinationEstimated Delivery Time

Mainland Spain2–5 business days

Balearic Islands3–7 business days

Other European destinations5–10 business days

International destinations7–15 business days

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs procedures, weather conditions, carrier delays, and other circumstances beyond our control.

Unless another delivery period has been agreed, orders will be delivered within the legally applicable period, generally no later than 30 calendar days after the purchase contract is concluded.

1.4 Shipping Fees

Shipping fees are calculated according to the delivery destination, package weight, dimensions, and selected shipping method.

The applicable shipping charges will be displayed at checkout before payment is completed.

If free shipping promotions are available, the relevant conditions and minimum purchase requirements will be clearly communicated on our website.

1.5 Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information when provided by the carrier.

You can use the tracking number to follow your shipment and check its delivery progress.

Please allow some time for tracking information to become available after dispatch.

1.6 Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at contact@toykingdom.es.

We will do our best to update the information before the order is dispatched. However, changes cannot always be guaranteed once an order has entered the shipping process.

1.7 Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team.

We will work with the relevant delivery provider to investigate the shipment and help resolve the issue.

If an order is lost during delivery, we will handle the matter in accordance with applicable consumer protection laws.

1.8 Damaged Packages or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged product, an incorrect item, or an incomplete order, contact us as soon as possible at contact@toykingdom.es.

To help us resolve the issue efficiently, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the damaged or incorrect item, where applicable.

We will review your request and arrange an appropriate solution in accordance with your statutory consumer rights.

2. Return Policy

2.1 Right of Withdrawal

Under Spanish and European Union consumer protection legislation, customers purchasing online generally have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without giving a reason.

To exercise this right, please notify us within the withdrawal period by emailing:

contact@toykingdom.es

Please include your order number and clearly state that you wish to withdraw from your purchase.

You may use the following information when submitting your request:

• Full name

• Order number

• Date of purchase

• Date of delivery

• Product(s) you wish to return

2.2 Return Conditions

Customers should take reasonable care of products they intend to return.

We recommend that returned products:

• Are returned with all accessories and included components.

• Include their original packaging where reasonably possible.

• Are adequately protected during transportation.

• Are accompanied by the relevant order information.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

However, original packaging or an unused condition is not an absolute requirement for exercising statutory withdrawal rights.

2.3 How to Return an Item

To return an item, please follow these steps:

Step 1: Contact Us

Email contact@toykingdom.es with your order number and return request.

Step 2: Receive Return Instructions

Our customer service team will provide the relevant return instructions and destination details.

Step 3: Prepare Your Package

Pack the item securely to prevent damage during transportation.

Step 4: Send the Return

Send the package using the return method agreed or indicated by our customer service team.

Please retain your proof of postage until the return has been processed.

2.4 Return Shipping Costs

For a return made under the statutory right of withdrawal, customers are responsible for the direct cost of returning the goods unless Toy Kingdom has agreed to bear those costs or failed to inform the customer of this responsibility.

If a product is defective, damaged, incorrect, or otherwise non-conforming, the applicable return and remedy costs will be handled in accordance with statutory consumer protection requirements. Customers will not be charged for remedies to which they are legally entitled.

2.5 Refund Policy

Once we receive your returned goods or receive evidence that they have been sent back, we will process your refund in accordance with applicable law.

For statutory withdrawal requests, refunds will generally be issued within 14 calendar days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods or evidence of their return, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

The refund will include the standard delivery costs originally paid, where required by applicable withdrawal legislation. Additional costs resulting from choosing a more expensive delivery method will not necessarily be refunded.

2.6 Exchanges

If you would like to exchange a product for another item, please contact us at contact@toykingdom.es.

Exchanges are subject to product availability and applicable consumer rights.

Where an exchange is not possible, we will explain the available alternatives.

2.7 Defective or Non-Conforming Products

At Toy Kingdom, we want our customers to receive products that meet their expectations and comply with applicable product requirements.

If a toy gun, building block set, plush toy, or other product arrives defective or does not conform to the purchase agreement, please contact us.

Under Spanish consumer protection legislation, consumer goods are generally covered by a three-year legal guarantee from delivery.

Depending on the circumstances, customers may be entitled to free repair or replacement, an appropriate price reduction, or termination of the contract and a refund.

These statutory rights are separate from and additional to the voluntary return arrangements described in this policy.

2.8 Products Excluded from the Right of Withdrawal

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.

Examples may include:

• Products made to the customer's specifications or clearly personalized.

• Sealed goods that are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery.

• Other goods falling within legally recognized exceptions.

These exceptions will be interpreted strictly and do not automatically apply to ordinary toy guns, building blocks, or plush toys.

3. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@toykingdom.es.

We will try to stop the shipment if the order has not yet entered the dispatch process.

If the order has already been dispatched, you may still exercise your applicable statutory right of withdrawal after receiving the goods.

Nothing in this section limits any mandatory cancellation or withdrawal rights.

4. Contact Information

If you have any questions about shipping, returns, refunds, exchanges, or order status, please contact our customer service team.

Store Name: Toy Kingdom

Email: contact@toykingdom.es

Business Address:
Carrer Ricardo Romero, 1
46791, Benifairó de la Valldigna
València, Spain

We aim to respond to customer enquiries as promptly as possible and will do our best to help resolve any issues.

5. Policy Updates

Toy Kingdom reserves the right to update this Shipping and Return Policy when necessary to reflect changes in our business operations, delivery services, or applicable legislation.

Any updates will be published on this page with the revised date.

Changes will not affect rights already acquired by customers or reduce mandatory consumer protections.

Thank you for shopping with Toy Kingdom! We appreciate your trust and look forward to bringing more fun and happiness to your home.